Online Access and Appointment Booking

Online

You can now access the online system by clicking on the link below. This will take you to a secure page from SystmOnline, our IT systems provider. You need to have obtained a username and password from us first. If you do not yet have one please come into Reception with some proof of ID.

If you have obtained your Online username and password you can access the secure site by clicking here

Receptionist Sign-Posting

Modern healthcare increasingly needs a team approach. You may need to see a nurse for a vaccine or smear, a healthcare assistant for a blood pressure check, the doctor because of a new symptom, or talk on the phone with the secretary regarding a hospital appointment. So we are introducing a new system of receptionist sign-posting, to ensure you are put through to the most appropriate person. Don't be offended if the receptionist asks you for a few details regarding your problem or query. They are trying to get you to the most appropriate person in the practice as efficiently as possible.

As well as Doctor and Nurse appointments the receptionists can now book people in directly for

Physiotherapy callback if the problem is musculoskeletal. The physiotherapists will speak with the patient, issue advice and arrange follow up. This may include face to face review or referral into hospital physiotherapy.

Pharmacists for general medication queries.

E-reception

The idea with e-reception, which is accessed via our website, is that patients fill in a proforma with various different drop down menu options. Once completed the information is sent via an e-mail to Street Lane Practice. We check the e-mails throughout the day.

This system helps us to triage your query to:

Dr/nurse/pharmacist/physiotherapist

Routine/urgent

Face-to-face/telephone/visit.

It also avoids patients waiting for a prolonged period of time on the phone and means that patients can send in queries at their own convenience.

We offer several types of appointment:

Routine

It is possible to book clinic appointments up to 6 weeks in advance by ringing Reception, preferably after 10am when the phones are less busy. In addition, we hold some appointments back, trying to ensure we always have something available for you.

Each appointment slot when seeing a GP is 10 minutes long. Each week we hold evening clinics (alternate Wednesdays and Thursdays until 8:30pm) for those who struggle to get to appointments in working hours. These clinics are for routine appointments with both Doctors and Nurses with the usual range of services offered during our daytime clinics.

On the day appointments and the Triage team

These are for more urgent cases, where the patient believes they need to be assessed quickly. The team consists of the 'Duty Doctor', supported by our specialist Nurses. The triage team assesses medical urgency by phone, prior to booking. You can arrange a callback from the Duty Doctor by calling Reception.

Telephone appointments

These are appropriate, for instance, if you need to discuss a problem with a Doctor or Nurse but not necessarily face to face. To book, simply ask the Receptionist. The Doctor rings you back around the allotted time e.g. "The Doctor will ring you Tuesday morning, within an hour of 11am."

Home Visit

Arrangements can be made for a GP to visit patients at home if they are housebound or too unwell to come to surgery. We encourage patients to call Street Lane Practice before 11am if a home visit is required.
Additionally we can arrange for a member of our nursing team to visit housebound patients at home for blood tests and other interventions such as influenza vaccination. All patients who request a visit will be contacted by a Doctor to medically assess the need for a visit.

Cancellations

Please let the surgery know as soon as possible if you cannot keep your appointment, as we may be able to fit someone else in, even at short notice. You can do this by ringing reception or if you have a mobile and have recieved our text message reminder you can reply Cancel and this will cancel your appointment.

Additional information