Care Quality Commission

Care Quality Commission

The Care Quality Commission is the independent regulator of health and adult social care in England. It will inspect all GP surgeries by April 2016 and ask:

Are they safe?

Are they effective?

Are they caring ?

Are they responsive to peoples needs?

Are they well led?

The CQC will focus on 6 population groups

Older people

People with long term conditions

Families, children and young people

Working age people (including those recently retired and students)

People whose circumstances make them vulnerable

People experiencing poor mental health (including people with dementia)

Street Lane Practice has not yet been inspected, but we are confident of our strong values and performance and look forward to meeting the inspectors.

Our Vision

It is our Mission to ‘be at the forefront of Primary Care, and to combine delivering the very best of healthcare with good conditions for all who work at the practice.’

Our Values

Care, Honesty, Decency, Integrity, Professionalism, Respect.

A safe practice

The practice identifies those at risk and holds regular safeguarding meetings for both children and adults at risk. All clinicians receive regular updating in this field .

The practice has a long established Significant Event Analysis programme where adverse events, near misses and adverse outcomes are shared with the practice team electronically for comment. A formal meeting follows to discuss the case, learn any lessons and if necessary change procedures or implement remedial activity.

The practice is inspected by Infection Control specialists to ensure that our cleanliness and procedures are of high quality.

Safe systems are in place for prescribing medicines, and ordering and collecting repeat prescriptions.

Effective

Within Street Lane Practice is a culture of learning and teaching. Clinicians attend clinical meetings twice weeky and attend monthly regional teaching. Additionally all of our staff participate in annual internal appraisal. This is an opportunity for them to be supported by Street Lane Practice in terms of emotional wellbeing and also to support any learning needs. This process ensures that our clinicians can deliver upto date effective care.

We hold regular palliative care and prescribing meetings.

We adhere to local guidelines for the prescribing of medicines and referral pathways into hospital.

There is a process of annual medication review to ensure that patients are on the appropriate medicines at the appropriate dose.

We also follow national and local guidance for opportunistically screening patients for dementia, alcohol intake, smoking and high blood pressure.

Caring

As a practice we ensure that we are sensitive to patient needs. Patients can specify the gender of the clinician that they see.

We offer chaperones for intimate examinations.

We have a hearing loop in reception and a ramp to the surgery to facilitate disabled access.

We can arrange language line for non-English speaking patients.

We have a register of carers so that our patient liaison workers can contact them and offer support.

Responsive to Patient Needs

We hold regular meetings with our patient forum and welcome feedback from our patients, either direct to the surgery, or via other outlets such as NHS Choices and iwantgreatcare.org.

We are always looking for ways to work smarter. That is to maximise the use of our clinical rooms to meet patient need. We now offer urgent lunchtime appointments. We open 2 evenings a week.

We are looking to increase our use of IT systems to help patients to manage their own care. For instance appointments can be booked online. Patients can register for online access to their medical records. Prescriptions can be requested and delivered electronically.

Patients can access follow up care utilising telephone appointments which are usually less of an inconvenience for the patient.

We regularly review complaints and positive feedback submitted to the practice to try and optimise the standard of care which we provide.

Well led

The Practice is led by a strong democratic Board (comprising the partners and practice manager) which manages both operational matters and strategic direction of the practice.

At least once a month the Board meets to discuss current issues and formally review progress on short and long term targets against our objectives, and ensures that our Vision is continuously implemented.

The whole practice meets regularly for training, and to jointly develop initiatives to improve quality and experience.

Our strategy is informed and shaped by consultation with our well established Patient Participation Group .

CQC visit 14/7/15

The full report of the CQC visit from 14/7/15 was published on 28/1/16 on the CQC website. It rates Street Lane Practice overall as 'Good'.

The report can be viewed at:

Additional information